In the past three years, Ford has led the United States in the number of recalls and continues to expand since the beginning of 2024. The American car manufacturer will have to recall 1,889,110 Explorers due to a production issue that could cause the windshield surround to become loose and pose a danger to trailing vehicles.
According to the National Highway Traffic Safety Administration (NHTSA), Ford first became aware of the potential issue with the A-pillar trim on the fifth-generation Explorer in 2018, initially dismissing the problem as the separate trim pieces being too small and dull to pose a safety hazard.
However, in February 2023, NHTSA opened a preliminary investigation into the issue, and a few months later, the Canadian Ministry of Transportation also determined that the issue warranted investigation due to the perceived risk of debris flying out of the vehicle while they are moving at speed.
In November, Ford relented and decided to recall all fifth-generation Explorer vehicles, spanning models from 2011 to 2019. They acknowledged there were 14,337 warranty claims in which owners reported missing trim pieces around the windshield.
Ford believes the issue stems from the clips attaching the trim not being properly fastened. This could be due to them being improperly installed at the factory or being improperly reinstalled after repairs.
Fortunately, owners can easily detect this issue. If the trim around the A-pillar is loose, it will rattle and may even be visible with a gap before the trim piece flies off.
Ford plans to begin contacting owners on March 13th and will request that they bring their vehicles to a nearby dealer for inspection and repair of the A-pillar trim as necessary. To prevent a recurrence of this issue, the new parts will have additional adhesive applied, and the post-installation inspection process will be more thorough. The automaker has also established a reimbursement program for owners who paid out of pocket to fix this issue.
Anh Quân (forum.autodaily.vn)
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