An Introduction to Skoda’s Two Car Models Distributed in Vietnam
The Kodiaq (on the left) and the Karoq (on the right) are the two car models available in Vietnam.
Skoda Vietnam currently distributes two car models, namely the Kodiaq (a 7-seater SUV in the D-segment) and the Karoq (a 5-seater SUV in the C-segment). Both models are fully imported from the Kvasiny factory in the Czech Republic.
Both cars utilize the MQB platform, which is a renowned chassis structure developed by the Volkswagen Group. The MQB platform revolutionizes the automotive manufacturing industry by ensuring production synchronization, improved durability, and enhanced safety standards for vehicles. As both car models originate from Europe, they undergo rigorous production and inspection processes, guaranteeing excellent performance, durability, and high safety standards.
A Skoda car being produced at the Kvasiny factory before being imported to Vietnam.
Aftersales Services for European Vehicles
Distant repair shops, unavailability of spare parts, and long waiting times… These are some of the difficulties that consumers face when dealing with fully imported European car models in the current market. Skoda Vietnam, through its dealership strategy, aims to overcome these challenges.
Skoda Vietnam currently has 5 dealerships across Vietnam, offering sales, aftersales services (including repairs and warranty), and genuine spare parts. In the next 5 years, Skoda Vietnam plans to establish a network of over 30 authorized Skoda dealerships nationwide.
Warranty Policy
Skoda Vietnam provides a 3-year warranty policy with no mileage limitation for all newly purchased cars from authorized dealerships (according to the official website of Skoda Vietnam). Customers can avail of warranty services at any authorized service center across the country.
The Skoda Thang Long authorized service center in Cau Giay, Hanoi.
With the expanding number of dealerships, Skoda owners can conveniently find repair centers in their local areas. Based on calculations, Skoda Vietnam’s warranty coverage can extend up to 8 years from the manufacturing date.
A mobile service repair vehicle – one of the services currently being emphasized and rolled out by Skoda Vietnam.
Furthermore, Skoda Vietnam plans to introduce mobile service repair, which will be initially implemented in Hanoi and Ho Chi Minh City before expanding to other dealerships nationwide.
Maintenance Policy
The maintenance cycle for Skoda cars is set at 7,500km or 1 year, whichever comes first. Unlike most other car brands in the market, there is no initial 1,000km cycle. The average cost for a regular maintenance service is approximately 80% lower compared to competitors, with the first service costing as low as 2.7 million VND and the fourth service at 30,000km priced around 5.8 million VND.
Spare Parts Replacement
Lack of available spare parts is a common issue faced by European car owners. To address this concern, Skoda Vietnam plans to import and stock spare parts domestically to ensure immediate availability upon customer requests.
As a part of the Volkswagen Group, Skoda shares various platforms (including the MQB chassis) with other brands within the group. This advantage enables Skoda to utilize up to 60% of interchangeable parts with some other European brands. This diverse supply of spare parts benefits not only Skoda owners but also owners of other European car brands.
Anh Quan (forum.autodaily.vn)
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