The most reliable mainstream automotive brand is Toyota, while in the luxury segment, the top name is Lexus.
Data research company JD Power has just released the findings of its car reliability survey for 2023. The reports were compiled from August to November 2023, based on information from the initial owners of 30,595 2021 model-year vehicles after three years of ownership.
The results from JD Power show that drivers seem to be experiencing more issues related to the quality of their cars than in the past, with 2/3 of automotive brands decreasing their reliability rates compared to 2022. On average, drivers are experiencing 190 problems per 100 vehicles.
To put that into perspective, that’s over 4 more problems per 100 vehicles compared to the results of the study 12 months ago. What’s even worse is that many customers mentioned their cars having issues right after they were purchased. One year ago, 12% of people had issues within the first 90 days of ownership. Currently, that rate has increased to 17%.
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Frank Hanley, JD Power’s director, said that the COVID-19 pandemic has severely impacted the global supply chain, and this is one of the reasons why cars are becoming less reliable than before.
“The average age of vehicles in the US is currently about 12 years, which highlights the importance of building a durable vehicle over time,” Hanley noted. “Automobile manufacturers have to ensure that the new car technologies being introduced today will still meet customer needs over many years.”
The research found that among the issues car owners face, technology-related problems are the most common. Owners face 49.1 problems per 100 vehicles due to the infotainment system. Apple CarPlay/Android Auto and voice command systems are features that users often experience issues with.
Because high-tech features are one of the most troublesome issues, electric vehicles are the most complained about by owners. On average, electric cars have 256 problems per 100 vehicles, plug-in hybrids have 216 problems, hybrids have 191 problems, and internal combustion engine vehicles have only 187 problems.
In 2023, Toyota continues to be the most reliable brand. This is not surprising, as the Japanese automaker ranks first in 9 out of 10 categories according to JD Power’s evaluation. Toyota topped the mainstream segment with just 147 problems per 100 vehicles. Meanwhile, Lexus ranked first in the luxury segment for the second consecutive year, with only 135 problems per 100 vehicles.
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At the bottom of the rankings, Chrysler is the worst-performing brand with 310 problems per 100 vehicles. Tesla was not rated as it does not meet JD Power’s criteria. However, Carscoops estimates that Elon Musk’s company would score 252 problems per 100 vehicles and be among the brands with low reliability.
However, Toyota is not the brand with the most reliable model. That honor goes to Porsche, with the Porsche 718. Other highly ranked models include the Toyota Corolla, Toyota Camry, Lexus IS, BMW X6, and Ford Super Duty.
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Thai Son (Tuoitrethudo)
Reference: Carscoops
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