Among the choices in the luxury sedan segment, a female customer puts her trust in the Lexus ES. The experience of using the car from Japan did not disappoint Thanh Hoa, summed up by the thoughtful and reassuring nature of the vehicle.
Thanh Hoa is a female entrepreneur in her 90s doing business in the F&B industry in Hanoi and owns a Lexus ES 250. It was a gift from her husband on International Women’s Day and is used as a means of picking up and dropping off her children, as well as for daily commuting. Both husband and wife agreed on this gift among many other choices in the luxury car segment, mainly due to the peace of mind that the Lexus ES 250 could offer.
With a daily commute of about 30-40km or out-of-town trips every weekend, safety is the top priority for Thanh Hoa when choosing a car for herself and her family. Even in the standard version, the Lexus ES 250 is equipped with the Lexus Safety System, featuring advanced safety features.
Thanh Hoa herself has been “saved” by her luxury sedan once when reversing at night and unable to see the terrain due to the darkness. The car automatically detected the obstacle and braked to a complete stop before a potential collision. This incident further reinforced her trust in the vehicle whenever she is behind the wheel.
Not only serving daily commuting needs, the Lexus ES 250 is also a companion for the whole family on many trips. Hoa has driven hundreds of kilometers from Hanoi to Cuc Phuong National Park in Ninh Binh province. The journey involved various terrain and continuous winding mountain roads, but the car’s sound insulation and smooth suspension system allowed the whole family to sleep comfortably after nearly three hours of travel and enjoy their vacation.
In addition, the peace of mind that the car gives to its customers also comes from the operating costs: Thanh Hoa shared that she spends about 1.5 million VND on gas each week for an average distance of 300km, mainly for intra-city travel. Based on this, she considers the Lexus ES 250 to be a fuel-efficient car.
The after-sales policy of Lexus Vietnam also makes customers feel confident, especially female car owners. The dedicated and thoughtful staff always remind customers of the maintenance schedule for their convenience. In addition, the 5-year warranty policy with no mileage limit and free maintenance labor and parts for the first 3 years for the ES sedan line further strengthen the trust of customers in Lexus.
This is evident not only in Vietnam but also globally, as Lexus consistently ranks at the top of the list of the most trusted automotive brands worldwide for several consecutive years – according to J.D.Power’s global customer survey (source).
Apart from the sense of safety and trust that the car brings, the Lexus ES 250 is also a source of inspiration for Thanh Hoa every day. The female entrepreneur shared that she particularly liked the charming white paint that shimmers in the sunlight. The exterior lines of the luxury sedan are also very sharp and impressive, suitable for a woman with a gentle personality like Hoa.
Hoa also highly appreciates the equipment of the car: The standard version of the Lexus ES 250 is equipped with a 2.5L engine paired with an 8-speed automatic transmission. The 204 horsepower and 243 Nm of torque deliver a thrilling yet extremely smooth driving experience. The steering wheel is smooth and light when maneuvering in the crowded city, while still providing a solid and reliable feel when driving on highways.
The conveniences include air conditioning, display, and entertainment audio system, fully meeting the needs of the passengers. Especially, the meticulous attention to each interior detail and the use of high-quality materials inside the car enhance the experience for customers who value precision like Hoa.
Sharing frankly about the car, one of the few points that Thanh Hoa feels is not quite suitable is the rather angular and masculine gear knob design. As a female user, she would prefer a smaller and more delicate electronic gearshift.
In the eyes of this young entrepreneur, the Lexus ES 250 is truly a product that conquers users in all criteria. This choice gives women a sense of safety and reliability. The car also makes a strong impression with its youthful design, smooth driving experience, and peace of mind from the after-sales policy and customer care team embodying the Omotenashi spirit.
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For those seeking a luxury sedan, the Lexus ES is an excellent choice. Its Japanese engineering and meticulous attention to detail deliver an exceptional driving experience that exceeds expectations. The ES offers a unique blend of performance, comfort, and peace of mind, ensuring every journey is a pleasure. With its thoughtful design and reliable performance, it’s no wonder that the Lexus ES has earned the trust and admiration of discerning drivers like Ms. Thanh Hoa.
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