The Ultimate Honda Vietnam Customer Service Excellence Competition 2024

To improve customer satisfaction, it is not enough to solely focus on enhancing products, prices, or service quality. HVN pays greater attention to the overall feelings and experiences of customers before, during, and after purchasing vehicles at Honda-authorized dealerships (HEAD). The Excellent Customer Service Staff Competition is one of HVN’s activities aimed at continuously improving the knowledge and skills of the service staff at HEAD so that they can effectively apply their expertise in their daily work, meeting the needs and providing positive and superior experiences for customers who trust in the products and services of the Honda brand.

This year’s competition featured five categories: Excellent Chief Technician, Excellent Technician, Excellent Mid-fun Large Distribution Vehicle Technician, Excellent Parts Staff, and Excellent Customer Care Staff. Among these, the Excellent Mid-fun Technician category was introduced for the first time to find the best contestant nationwide. Along with the top two contestants in the Excellent Chief Technician and Excellent Technician categories, the winner of the Excellent Mid-fun Technician category will represent HVN in the 2024 Asia-Oceania Excellent Technician Competition, held in the Philippines in December.

The competition began in June 2024, with 50 outstanding representatives advancing to the final round after passing through a theoretical preliminary round and a practical second round. These finalists were selected from a pool of 9,123 contestants nationwide. On October 18, 2024, the 50 contestants gathered in Vinh Phuc to showcase their talents, affirm their capabilities, and share their practical skills and experiences.

The competition featured diverse formats, including Theory, Situational Problem-Solving, and Oratory, allowing contestants to comprehensively demonstrate their strengths.

After a day of intense competition, the final round concluded with the selection of 13 winners across the five categories:

At this year’s final round, HVN also awarded 37 consolation prizes to contestants.

Through this competition, Honda aims to enhance its service quality, maximize customer satisfaction, and create positive and superior experiences. The event serves not only as an enjoyable platform but also as a significant step in developing high-quality human resources for Honda. HVN believes that with thorough preparation and the dedication of its staff, it will continue to assert its position and earn the trust of its valued customers.

Thai Son (Tuoitrethudo)