The Ultimate Guide to Avoiding Parking Mishaps: 70 Xiaomi SU7 Owners Share Their Stories of Overcoming Auto-Parking Mishaps

According to statistics, in less than 24 hours from the afternoon of the 14th of November to the early morning of the 15th, more than 70 SU7 owners reported issues with the automatic parking system across China. This fault caused vehicles to be unable to judge their position accurately, resulting in potential collisions with walls or other cars.

Numerous users have taken to social media to share their experiences and warn others against using this feature on the Xiaomi SU7.

One SU7 driver recounted their experience, stating that as per their usual routine, they drove their SU7 into an underground parking lot. Upon spotting an empty spot, they activated the automatic parking feature, only to have the vehicle nearly collide with another car. Fortunately, they were able to prevent an accident by quickly applying the brakes. The driver then assumed that the dimensions of the parking space were not up to standard, so they moved to a more spacious area and attempted the feature again. This time, the system turned the steering wheel to the left and suddenly accelerated, causing the car to hit the vehicle in front and then reverse into a column.

Upon realizing the issue with their SU7, owners promptly visited Xiaomi customer service centers for inspections. Xiaomi offered compensation to affected owners, depending on the extent of the damage to their vehicles. Some received 1,500 Xiaomi points (approximately 150 CNY or 525,000 VND per day) for the duration of their car’s repair, while others with more severe damage were compensated with 10,000 Xiaomi points (approximately 1,000 CNY or 3.5 million VND per day).

It has been observed that most of the vehicles affected by this incident had recently installed the over-the-air (OTA) software update 1.4.0 released by Xiaomi earlier in November, which is believed to be the cause of these issues.

The incident has sparked widespread debate in the Chinese public sphere, raising concerns about Xiaomi’s product development and quality control processes, particularly regarding software testing, before releasing their vehicles to the market. Previously, there had been reports of SU7 vehicles losing control on a specialized race track due to insufficient braking performance under intense conditions.

TH (Tuoitrethudo)