Hanoi, December 12, 2024 – VinFast and its seven insurance partners, including PVI, Bao Viet, BIC, VBI, PTI, BSH, and VNI, have signed an agreement to minimize the approval time for insurance plans for their customers.
The agreement between VinFast and its partners aims to deliver an exceptional after-sales service experience, in line with VinFast’s philosophy of “Putting Customers at the Center.”
According to the new agreement signed with the insurance companies, VinFast customers will benefit from expedited insurance approval processes, similar to those offered to the insurance companies’ large partners and clients. For minor incidents (with repair costs below VND 10 million), the approval time for repair quotes will be a maximum of four working hours from the time the insurance company receives the quote from VinFast’s service workshop.
For more complex cases, VinFast and its partners are committed to expediting the handling process as much as possible, with an average turnaround time of 48 working hours after receiving the repair quote from VinFast’s service workshop. Additionally, once the loss is determined to be within the scope of insurance coverage, the insurance companies will guarantee the full compensation amount as per their commitment to the customers.
Ms. Duong Thi Thu Trang, Vice President of Global VinFast Sales, shared: “The commitment to minimizing insurance approval time for customers is another effort by VinFast to deliver exceptional after-sales service, adhering to the principle of ‘Putting Customers at the Center.’ With a network of 120 service workshops across Vietnam as of now, VinFast has officially become the automobile brand with the largest service network in the country. I believe that customers will always feel the dedication, enthusiasm, and thoughtfulness of VinFast throughout their car ownership journey, thanks to our continuously improving after-sales policies and services, which bring better benefits to our valued customers.”
Ms. Le Hong Linh, Vice President of PVI Insurance Corporation, representing the leadership of the insurance partners, stated: “The commitment to reducing insurance approval time for VinFast customers not only enhances the quality of the car brand’s services but also raises the standard and professionalism of our insurance partners to a new level. Through streamlined processes, quick turnaround times, and transparent information, customers can easily arrange their schedules, avoid unnecessary disruptions, and enjoy a more convenient experience throughout their car ownership journey.”
With its focus on product quality, reasonable pricing, and customer-centric approach, VinFast has become Vietnam’s leading automotive brand in terms of market share. The company’s core values of “Great Cars, Great Prices, and Great Policies” are continuously proven and affirmed, earning the trust and preference of a wide range of customers.
Thai Son (Tuoitrethudo)
