Yamaha Motor Vietnam has acknowledged that, for a number of Nozza Grande BJJ scooters, factory workers at Yamaha Motor Vietnam had erased and then reassigned engine serial numbers, with the altered engines subsequently used in the assembly line.
In recent days, social media has been abuzz with reports of Yamaha Grande customers being denied vehicle registration by authorities. While the veracity of these claims remains unclear, they have understandably caused concern among consumers.
In response to these reports, Yamaha Motor Vietnam has issued an official statement regarding the denial of registration for some Grande scooters in certain localities.
The company has also refuted misinformation spreading online, which has caused public confusion and impacted the Yamaha brand in Vietnam.
According to Yamaha Motor Vietnam, during the engine serial number stamping process, a number of their factory workers took it upon themselves to skip the mandated step of discarding engines with faulty serial numbers and instead chose to repair them.
Yamaha Grande scooter model in Vietnam
Specifically, for a batch of Nozza Grande BJJ scooters, these workers erased the faulty serial numbers, reassigned new ones, and then reintroduced these engines (after the erasure) into the production line for scooter assembly.
This unauthorized action resulted in some customers being unable to register their Grande BJJ scooters when applying for license plates.
Following an internal investigation and identification of the cause, Yamaha Motor Vietnam immediately reviewed and rectified their personnel and production processes to ensure compliance with legal requirements.
The company is currently working closely with relevant authorities to resolve the issue and develop customer support measures.
“The company is committed to protecting consumer rights and has established a direct communication mechanism to verify and address each case as required by the authorities,” the Yamaha Motor Vietnam statement emphasized.
Additionally, Yamaha Motor Vietnam advised customers who have purchased Yamaha vehicles and encountered related issues to seek support through official channels: the Yamaha dealership where the vehicle was purchased, or the customer service hotline, which is operational every day except during the Lunar New Year holiday (from January 28 to February 1, 2025).
Yamaha Motor Vietnam asserted that this incident does not affect product quality and pledged to make every effort to safeguard customer interests while maintaining production and assembly standards in compliance with Vietnamese laws.
Ngân Tuyền (ANTĐ)
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