Building on the success of the Flying Doctor program, BYD Vietnam officially launches the nationwide Customer Service Fest, running throughout October 2025.
This strategic initiative combines in-depth after-sales care with hands-on product experiences, aiming to deliver sustainable value to BYD vehicle owners and the broader automotive community.
Mr. Bùi Hữu Thanh, After-Sales Director of BYD Vietnam, proudly stated: “Customer Service Fest exemplifies BYD Vietnam’s unwavering commitment to prioritizing customers, understanding their needs, sharing experiences, and delivering sustainable solutions. We aim to foster greater trust, confidence, and excitement among Vietnamese customers throughout their BYD journey.”
Customer-Centric Approach
As Vietnam’s automotive industry undergoes a transformative shift toward electrification, customer expectations extend beyond vehicle ownership to encompass service experiences, peace of mind, and access to cutting-edge technologies. Customer Service Fest is designed to comprehensively address these needs while reinforcing BYD’s long-term commitment to Vietnam.
The program offers customers a range of engaging activities:
Comprehensive Vehicle Care and Inspection: Expert after-sales technical services from BYD’s globally trained engineers ensure optimal vehicle performance and longevity.
Showcase of BYD’s Core Technologies: Participants gain deeper insights into BYD’s innovations, including the globally acclaimed Blade Battery, the intelligent DM-i Super Hybrid system, the e-Platform 3.0, and the robust CTB (Cell-to-Body) structure. Additional features like in-car karaoke, V2L (Vehicle-to-Load), Vietnamese voice control, and more are also highlighted.
New Energy Vehicle Usage Tips: Practical guidance on safe charging, battery lifespan extension, and efficient driving techniques, particularly beneficial for first-time electric vehicle owners.
Hands-On Experience with BYD’s Advanced Technologies: From pure electric to hybrid models, customers can directly experience the unique driving dynamics and comfort of vehicles like the BYD ATTO 2, BYD SEALION 6, BYD SEALION 8, BYD M6, BYD HAN, BYD SEAL, and BYD ATTO 3.
By seamlessly blending care, knowledge-sharing, and experiential activities, Customer Service Fest strengthens customer relationships and builds long-term brand loyalty.
Driving the Green Transition
Customer Service Fest is open to all BYD vehicle owners and extends to the broader automotive community, reflecting BYD Vietnam’s openness and commitment to sharing knowledge and promoting sustainable mobility.
By fostering dialogue, feedback, and direct engagement with smart technologies, the program amplifies the message of a greener, safer future. It also solidifies BYD Vietnam’s leadership in supporting Vietnam’s journey toward reduced emissions and environmental protection.
Following successful events at BYD Bitcar Long Biên and BYD Tây Hồ in Hanoi, the program will continue at 11 BYD showrooms and service centers nationwide.
Event Details:
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