On January 19, 2024, Toyota Vietnam officially announced the implementation of the recall program “Tighten front shock absorber bolts on Veloz, Avanza, Yaris Cross models” and “Replace dust covers on front brake slide pins on Veloz, Avanza, Raize imported models” (hereinafter referred to as the program).
The program will be officially implemented by Toyota Vietnam from January 19, 2024 at all dealers nationwide. The specific list and quantity of affected vehicles in Vietnam are as follows:
1. “Tighten front shock absorber bolts on Veloz, Avanza, and Yaris Cross models” recall program
| Origin | Model | Model type code | Production period | Quantity (vehicles) |
| Imported vehicles | Veloz Cross | W101LE-LBSFF | From 01/07/2022 to 10/27/2022 | 6,833 |
| W101LE-LBVFF | From 01/11/2022 to 10/28/2022 | 8,535 | ||
| Avanza Premio | W101LE-LMMFF | From 01/11/2022 to 10/25/2022 | 1,645 | |
| W101LE-LBMFF | From 01/06/2022 to 10/26/2022 | 1,869 | ||
| Yaris Cross | NGC200L-DHXHKF | From 06/02/2023 to 07/31/2023 | 199 | |
| NYC200L-DHXHBF | From 06/05/2023 to 08/30/2023 | 249 | ||
| Domestically assembled vehicles | Veloz Cross | W101LE-LBSFVV | From 11/14/2022 to 08/14/2023 | 1,717 |
| W101LE-LBVFVV | From 12/07/2022 to 08/14/2023 | 2,575 | ||
| Avanza Premio | W101LE-LMMFVV | From 12/07/2022 to 08/10/2023 | 1,154 | |
| W101LE-LBMFVV | From 12/08/2022 to 08/14/2023 | 1,195 | ||
| Total | 25,971 |
The front shock absorbers of the affected vehicles use bolts to attach them to the vehicle. Due to design issues, the tightening force of the shock absorber bolts may not be sufficient. During the use of the vehicle, the shock absorber bolts may become loose, causing abnormal noise. In the worst case, the shock absorber bolts may fall off, causing instability during vehicle use.
Customers with vehicles in the affected range will receive notifications from Toyota dealers to bring their vehicles for inspection. Based on the inspection results, the vehicles will have their shock absorber bolts tightened. The estimated time for inspection and repair/replacement is about 0.5 to 2.5 hours per vehicle.
2. “Replace dust covers on front brake slide pins on Veloz, Avanza, and Raize imported models” program
| Model | Model type code | Production period | Quantity (vehicles) |
| Veloz Cross | W101LE-LBSFF | From 09/12/2022 to 10/27/2022 | 1,487 |
| W101LE-LBVFF | From 09/12/2022 to 10/28/2022 | 2,223 | |
| Avanza Premio | W101LE-LMMFF | From 09/12/2022 to 10/25/2022 | 176 |
| W101LE-LBMFF | From 09/12/2022 to 10/26/2022 | 534 | |
| Raize | A250LA-GBVVF | From 09/13/2022 to 12/07/2022 | 1,948 |
| Total | 6,368 |
The front brake slide pins are equipped with dust covers to prevent dust and water from entering. During the assembly of the front brake assembly, the assembly tool may come into contact with the dust cover, causing damage to the cover. If water enters the dust cover and causes leakage, the brake cylinder may corrode prematurely.
Customers with vehicles in the affected range will receive notifications from Toyota dealers to bring their vehicles for inspection. Based on the inspection results, the vehicles will have their dust covers replaced on the front brake slide pins or the entire front brake assembly. The estimated time for inspection and repair/replacement is about 1.3 to 2.4 hours per vehicle.
Toyota Vietnam advises customers who own vehicles in the affected range of the two programs to promptly bring their vehicles to dealerships nationwide for free inspection and replacement. To save waiting time, customers can proactively contact Toyota dealers to make an appointment before bringing their vehicles for inspection. For more detailed information about the program and to check if a vehicle is affected, customers can access information through the following methods:
1. Visit the website www.toyota.com.vn.
2. Contact Toyota dealers nationwide directly.
3. Contact Toyota Vietnam hotline: 18001524/ 0916001524.
For non-genuine imported Toyota vehicles that fall into the affected range of these two programs, upon receiving a request from the owner, Toyota Vietnam will verify the information. After the issue has been confirmed and approved, the Toyota dealer will proceed with free inspection and replacement for the customer.
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