The VinFast VF 9, the flagship model from VinFast, has impressed many customers not only with its power and features but also with its impressive after-sales service that is hard to find in other brands’ products.
Continuous improvement and vehicle upgrades
One of the standout points that VinFast owners, in general, and VF 9 owners, in particular, mention is the company’s relentless pursuit of perfection and product upgrades. Mr. Nguyen Duc Tuan (also known as Tuan Tora on electric vehicle forums), owner of a VinFast VF 9 and Chairman of the VinFast VF 9 Northern Club, shared that since purchasing his vehicle in July 2023, his car has received numerous upgrades from the manufacturer, including a motor for adjusting the side windows, alloy wheels, and an air conditioning condenser.
The orange VF 9 has been Mr. Nguyen Duc Tuan’s (Hanoi) companion for a year now.
Recently, the Vietnamese automaker upgraded the air conditioning system from two to three evaporators free of charge. This not only improves cooling performance but also provides maximum comfort for both the driver and passengers, especially in hot weather.
In addition to receiving upgrades to tangible equipment, Mr. Tuan also shared that his VF 9 frequently receives software updates. “After each upgrade, minor software issues are resolved, and the car tends to become more stable. In software version 8.7.1, fuel consumption was significantly reduced, exceeding my expectations,” he shared.
Mr. Nguyen Duc Tuan: “VF 9 is a bargain.”
“This clearly shows that I’ve got myself a ‘bargain’ as one of the pioneering owners of the VF 9,” emphasized the Chairman of the VinFast VF 9 Northern Club, highlighting the exclusive privilege of “buying one car but getting two or three” that is unique to electric vehicle owners.
Numerous reasons to choose the VinFast VF 9 over European luxury cars
For Mr. Tuan, the VinFast VF 9 not only impresses customers with its modern and luxurious design, which is on par with European luxury cars, but also with its superior performance, convenience, and safety features. The electric motor, with a maximum output of 402 horsepower, delivers rapid and smooth acceleration while ensuring energy efficiency thanks to regenerative braking.
The VinFast VF 9 has a maximum range of over 600 kilometers. Mr. Tuan estimates that this range is sufficient for customers to drive continuously from Ho Chi Minh City to Danang without worrying about charging. Even in the event of a quick charge, with a network of 150,000 charging ports across 63 provinces, customers can rest assured when driving their VinFast electric vehicles anywhere.
Mr. Tuan highly appreciates the in-car comfort.
In terms of convenience, the Chairman of the VinFast VF 9 Northern Club particularly likes the electrically adjustable leather seats, the 13-speaker premium sound system, and the large 15.6-inch entertainment screen integrated with smart applications. According to him, these features directly impact the emotions and comfort of long-distance driving.
“Good music, comfortable seats, and modern conveniences ensure that drivers don’t have any regrets while on the road,” Mr. Tuan confided.
In addition, what impressed Mr. Tuan was the spacious interior with high-quality materials, creating a comfortable and luxurious feeling for the users. “It can be said that the VinFast VF 9 is the perfect combination of aesthetics and convenience,” he affirmed.
Furthermore, safety is a top priority for any automaker that cares about its customers, and VinFast is no exception, offering features that surpass those in the same segment. The flagship VF 9 model boasts advanced safety technologies such as the Advanced Driver Assistance System (ADAS), self-diagnosis of vehicle faults, and 11 airbags.
“VinFast continuously strives to deliver the best experience”
Mr. Tuan also highly appreciates VinFast’s aftersales policies for the VF 9. Recently, the Vietnamese automaker announced enhanced privileges exclusively for VF 9 customers.
VF 9 owners enjoy a range of market-leading benefits.
Notable benefits include free charging for up to two years, free parking, priority parking at locations within the Vingroup ecosystem, and a dedicated service lane for VF 9 owners during maintenance and repairs. The policy of exchanging, upgrading, or selling back used vehicles to VinFast at attractive prices is also a unique feature in this new range of benefits.
“I’m scheduling an appointment to experience the ‘VIP’ treatment at the service center,” he said. He also shared that even before VinFast introduced these new policies, he had always been impressed with the company’s number-one aftersales service in the market.
“For example, the 10-year or 200,000-kilometer warranty is one of the longest warranty periods in the market today, giving customers complete peace of mind about the quality and durability of their vehicles,” Mr. Tuan stated.
For the battery pack, VinFast offers a 10-year warranty with unlimited mileage.
In addition, VinFast also implements various customer support programs, such as 24/7 free roadside assistance, mobile repair, and mobile charging services. These services not only help customers save costs but also enhance their vehicle ownership experience.
The Chairman of the VF 9 Northern Club acknowledged that VinFast always strives to provide the best experience for its customers.
The VF 9 pioneer owner concluded that with all that VinFast has done, from continuously upgrading its products and improving their features to providing world-class aftersales services, the Vietnamese automaker always aims to satisfy its customers and build strong trust, rather than simply selling a product.
“VinFast’s efforts in perfecting and enhancing the quality of its services and customer experiences are highly commendable,” shared Mr. Tuan.
TH (Tuoitrethudo)
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