“VinFast: Revolutionizing the After-Sales Experience with a 24-Hour Parts Promise in Vietnam”

Continuing to strongly promote the campaign “Fierce Vietnamese Spirit – For a Green Future” and bringing optimal benefits to customers, VinFast commits that from September 1, 2024, it will shorten the time for providing aftersales parts and components to a maximum of 24 hours, thereby upgrading the service quality to the highest level in the market.

This is an unprecedented commitment from a car manufacturer in the Vietnamese automobile market, helping to reduce car repair waiting time and bring maximum satisfaction to customers.

To fulfill this commitment, VinFast has invested in a system of transit warehouses in different regions across the country, while establishing an optimized operating procedure that interconnects the factory, central warehouse, transit warehouses, and service workshops.

Shortening the car repair time for customers through the commitment to providing parts and components in the shortest time possible is a vivid demonstration of the philosophy of “Putting Customers at the Center” and a strong affirmation of VinFast’s three core values: Good Cars – Good Prices – Excellent Aftersales Policies. Through this commitment, VinFast also affirms its determination to strongly accompany Vietnamese consumers in the green transition to using electric vehicles with maximum convenience and satisfaction.

Mr. Vu Anh Tuan, General Director of VinFast Vietnam Automobile, said, “Upgrading service quality to bring better experiences and higher satisfaction to customers is one of VinFast’s persistent goals. Along with expanding our agency system nationwide, the commitment to providing aftersales parts within 24 hours continues to affirm VinFast’s top priority, which is to bring peace of mind and maximum benefits to customers throughout their car ownership journey, thereby demonstrating the Fierce Vietnamese Spirit – For a Green Future.”

In the past time, VinFast has witnessed a strong wave of new partners joining its electric car business system nationwide, including many partners who have transformed their business model from internal combustion engine cars to electric vehicles. According to the plan, by the end of 2024, VinFast will own a network of nearly 150 showrooms, dealerships, and authorized service workshops nationwide, becoming the car brand with the largest business network in Vietnam.

In parallel with network expansion, VinFast also continuously upgrades and optimizes its service quality while implementing attractive exclusive policies for customers buying and using its smart electric cars, such as free charging at public stations, free parking, priority service lanes, etc. In addition, the system of 150,000 public charging ports planned in all 63 provinces and cities also ensures peace of mind for VinFast electric car users on all journeys.

For more detailed information, customers can contact the customer care hotline 1900 23 23 89 or visit the website: www.vinfastauto.com

TH (Tuoitrethudo)