As of September 1st, 2024, the total time for providing genuine parts and components for replacement and repair under the aftersales service for VinFast electric vehicle lines will be shortened to a maximum of 24 hours. This is an unprecedented commitment from an automotive manufacturer in the Vietnamese automotive market, helping to reduce customers’ waiting time for repairs.
To fulfill this commitment, VinFast has invested in a system of transit warehouses in different regions across the country and established an optimized operating procedure, creating an interconnected system between the factory, central warehouse, transit warehouses, and service workshops.
Reducing the vehicle repair time for customers by committing to providing parts and components in the shortest time possible is a clear testament to VinFast’s philosophy of “Putting Customers at the Center.” It also strongly affirms VinFast’s three core values: Great Cars, Great Prices, and Great Aftersales Services. Through this commitment, VinFast demonstrates its determination to strongly accompany Vietnamese consumers in the green transition to using electric vehicles with maximum convenience and satisfaction.
VinFast has witnessed a strong wave of new partners joining its electric vehicle business network nationwide, including many partners who have transformed their business model from internal combustion engine vehicles to electric vehicles. By the end of 2024, VinFast plans to have a network of nearly 150 showrooms, dealerships, and authorized service workshops nationwide, becoming the automotive manufacturer with the largest business network in Vietnam.
In parallel with network expansion, VinFast continuously upgrades and optimizes its service quality while implementing attractive exclusive policies for customers purchasing and using its smart electric vehicles, such as free charging at public charging stations, free parking, priority service lanes, etc. Additionally, a system of 150,000 public charging ports planned in all 63 provinces also ensures peace of mind for VinFast electric vehicle users during their journeys.
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As of September 1, 2024, VinFast will revolutionize the customer experience by guaranteeing a maximum 24-hour turnaround for genuine part replacements and repairs for its electric vehicle range.
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