“Yamaha Vietnam Offers 100% Refund or New Vehicle Exchange for Customers Affected by Engine Number Issues”

Earlier, in early March 2025, Yamaha Vietnam issued a large-scale recall notice for 159,320 motorcycles, produced between October 18, 2021, and November 24, 2024, to inspect for abnormal signs on the engine number stamping surface (engine number). The company determined that approximately 1-2% of the vehicles within this range might need to be recalled.

After internal inspection and evaluation, Yamaha now offers two specific choices to its customers:

Customers can exchange their vehicle for a new equivalent model at the dealership. If they choose the same model they are currently using, they will not have to pay any additional costs. For instance, owners of Grande 2022 will be offered a Grande 2025.

In the case of choosing a lower-priced vehicle, the company will refund the difference. If customers wish to upgrade to a higher-end model, they will need to pay the price difference.

Apart from offering new vehicles, Yamaha will also cover all registration costs, including: registration fees, license plate fees, compulsory insurance, etc., equivalent to the amount the customer paid when purchasing the old vehicle, along with VND 1.8 million to withdraw the registration and license plate of the old vehicle. If the customer does not perform the procedure themselves, this amount will be used for the dealership to complete the entire process.

For customers who no longer wish to use Yamaha products, the company will buy back the vehicle at the current listed price for the equivalent model and pay all related costs as in the new vehicle exchange option.

Thus, whether choosing to exchange or sell back their vehicle, users will receive a value equivalent to 100% of the listed price, along with registration support according to the current policy.

This recall includes popular models in the Vietnamese market such as: Exciter, Freego, Janus, Jupiter FI, Jupiter Finn, Latte, Lexi, Nozza Grande, NVX, PG-1, Sirius, and Sirius FI.
The inspection and determination of whether a vehicle is affected will be carried out directly at Yamaha dealerships, with a processing time of 14 working days from the date of vehicle receipt.

The recall period extends from March 4, 2025, to March 4, 2026, and is considered a strong move demonstrating Yamaha Vietnam’s commitment to ensuring consumer rights and compliance with current legal regulations.

TH (Tuoitrethudo)

Illustrative image: Nga Hang