Among the choices in the luxury sedan segment, a female customer puts her trust in the Lexus ES. The experience of using the car from Japan did not disappoint Thanh Hoa, summed up by the thoughtful and reassuring nature of the vehicle.
Thanh Hoa, a female entrepreneur in her 20s, is in the F&B business in Hanoi and owns a Lexus ES 250. It was a gift from her husband on International Women’s Day and is used to pick up and drop off their child, as well as for daily commuting. The couple unanimously chose this car among many other options in the luxury car segment, mainly due to the reassurance that the Lexus ES 250 could offer.
With a daily commute of about 30-40 km or inter-provincial picnics every weekend, safety is the top priority for Thanh Hoa when choosing a car for herself and her family. Even in the standard version, the Lexus ES 250 is equipped with the Lexus Safety System, an advanced active safety package.
Thanh Hoa herself has been “saved” by her luxury sedan once when reversing at night and unable to observe the terrain due to the darkness. The car automatically detected the obstacle and braked to a complete stop before a potential collision. This experience further reinforced her trust in the vehicle whenever she is behind the wheel.
In addition to daily commuting, the Lexus ES 250 is also a companion for the whole family on many trips. Hoa has driven hundreds of kilometers from Hanoi to Cuc Phuong National Park in Ninh Binh province. The journey involved various terrain and continuous winding mountain roads, but the car’s sound insulation and smooth suspension system allowed the whole family to sleep comfortably and relax after nearly three hours of travel and enjoy their vacation.
Moreover, the reassurance that the car gives to its customers also comes from its operating costs: Thanh Hoa shares that she spends about 1.5 million VND on gas each week for an average distance of 300 km, mainly for commuting within the city. Based on this, she considers the Lexus ES 250 to be a fuel-efficient car.
The after-sales policy of Lexus Vietnam also makes customers feel confident, especially female car owners. The dedicated and thoughtful staff always remind customers of the maintenance schedule for their convenience. In addition, the 5-year warranty policy with no mileage limit and free maintenance labor and spare parts costs for the first three years for the ES sedan line further strengthen the trust of customers in Lexus.
This is evident not only in Vietnam but also globally, as Lexus consistently ranks at the top of the list of the most trusted automotive brands worldwide for several consecutive years – as surveyed by J.D.Power from customers worldwide (source).
In addition to the sense of safety and trust that the car brings, the Lexus ES 250 is also a source of inspiration for Thanh Hoa every day. The female entrepreneur shares that she is particularly impressed with the captivating white paint that shimmers in the sunlight. The exterior lines of the luxury sedan are also very sharp and impressive, suitable for a woman with a gentle personality like Hoa.
Hoa also highly rates the car’s performance: The standard Lexus ES 250 features a 2.5L engine paired with an 8-speed automatic transmission. The 204 horsepower and 243 Nm of torque deliver a thrilling yet incredibly smooth driving experience. The steering wheel is smooth and light when maneuvering in tight urban spaces, while still providing a solid and confident feel when driving on highways.
The amenities, including the air conditioning system, entertainment screen, and audio system, fully meet the needs of the passengers. Especially, the meticulous attention to each interior detail and the use of premium materials inside the car enhance the experience for discerning customers like Hoa.
Sharing her honest opinion about the car, one of the few things that Thanh Hoa feels is not quite suitable is the rather angular and masculine gear knob design. As a female user, she would prefer a smaller, more compact, and smoother electronic gearshift.
In the young entrepreneur’s opinion, the Lexus ES 250 truly conquers its users in all criteria. This choice gives women a sense of safety and reliability. The car also makes a strong impression with its youthful design, smooth driving experience, and reassurance from the after-sales policy and customer care team embodying the Omotenashi spirit.
PV (Tuoitrethudo)
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